By accessing or using Cadence ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using Cadence on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Cadence is a self-hosted Mobile Integrated Health scheduling and care coordination platform operated by EMStool.com ("EMStool"). The Platform provides appointment scheduling, patient tracking, clinical charting, and staff coordination tools for EMS agencies and MIH programs.
Cadence is a professional healthcare operations platform intended for use by licensed EMS agencies, Mobile Integrated Health programs, and their authorized staff. Use by individuals under 18 is prohibited.
You agree not to:
Cadence is designed to support HIPAA compliance. Subscribing organizations are responsible for executing a Business Associate Agreement (BAA) with EMStool prior to storing any Protected Health Information on the Platform. A BAA is available upon request at [email protected].
Each organization using Cadence remains the covered entity and is solely responsible for ensuring their use of the Platform complies with HIPAA and all applicable federal and state regulations.
All patient records, appointment data, and operational data entered into Cadence by an organization remain the property of that organization. EMStool acts as a data processor and does not claim ownership of any Agency data.
EMStool makes reasonable efforts to maintain Platform availability but does not guarantee uninterrupted access. Cadence is a self-hosted platform; uptime is dependent on the Agency's own infrastructure. EMStool is not liable for downtime caused by third-party hosting, network, or infrastructure failures.
EMStool reserves the right to modify, update, or discontinue features of the Platform at any time. Material changes will be communicated to subscribing organizations with reasonable notice.
The Platform is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. EMStool does not warrant that the Platform will be error-free or meet all clinical documentation requirements of any specific jurisdiction.
To the maximum extent permitted by law, EMStool shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of data, clinical errors, or regulatory penalties. EMStool's total liability shall not exceed the amounts paid by your organization in the twelve months preceding the claim.
You agree to indemnify and hold harmless EMStool, its officers, and agents from any claims, damages, or expenses arising from your use of the Platform, violation of these Terms, or violation of any applicable law or regulation.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Texas.
EMStool may update these Terms from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of the Platform after changes constitutes acceptance of the updated Terms.